Patient Responsibilities


To keep scheduled appointments. To cancel scheduled appointment timely if you are unable to make your appointment. This allows the schedule to be open for other patients to receive care. To actively participate in your care by following the instructions of the health care providers to the best of their ability. To understand that neither JCHCC nor a provider can accept responsibility for the consequences of a patient refusing treatment or not complying with therapy instructions. To pay for services when they are provided. To inform JCHCC staff about any changes in name, address, health history, telephone number, insurance coverage, financial status or health status. To provide JCHCC with proof of individual or family income to establish discounted fees. To inform JCHCC of your satisfaction with its care and services so that improvements to the health center can be made.

Patient Rights


You have the right . . . To receive comprehensive, quality health care. To be treated with respect, dignity and compassion regardless of age, race, gender, ethnicity, religion, sexual orientation or socio-economic status. To ask to see and get a copy of your health records To have corrections added to your health information To receive a notice that tells you how your health information may be used and shared To decide if you want to give your permission before your health information can be used or shared for certain purposes, such as for marketing To get a report on when and why your health information was shared for certain purposes.
If you believe your rights are being denied or your health information isn’t being protected, you can File a complaint with your provider or health insurer File a complaint with the U.S. Government
You should get to know these important rights, which help you protect your health information. You can ask your provider or health insurer questions about your rights.